# Northstar Desk: fictional documentation training example

This is synthetic test material for the private Raia Docs demonstration. It does not describe a real customer, service or policy.

## Demo return policy

The fictional Northstar Desk Aurora lamp can be returned within 23 days of delivery. The customer must include the original power adapter. The demo return reference is ORCHID-742.

## Demo support hours

The fictional Northstar Desk support team is available Tuesday through Saturday, 09:30 to 16:30 in the demo's local time. There is no emergency phone line in this fictional example.

## Answer rules

When asked about this example, state that it is fictional. Use only the facts above. If asked about shipping cost, warranty length or a real account, say the document does not provide that information. Do not create tickets, send messages or take external actions.