# Agent Report Tab

## Report Tab

This is where you'll be able to see the full agent report, covering **Quality, Channel Usage, Resource Usage and Engagement Metrics.**

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FULjlZwptebRQZaTXIYza%2Fimage.png?alt=media&#x26;token=376cc86d-d99f-4c86-8a64-c16f263a8647" alt=""><figcaption></figcaption></figure>

As well you have the Ability to go to previous dates and compare metrics.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FjDyjLvxRR2tTYE2H2mDc%2Fimage.png?alt=media&#x26;token=dd4900e5-55ff-49b9-aa7c-bcfe21f9950b" alt=""><figcaption></figcaption></figure>

## Conversation Quality

This dashboard keeps track of all the conversation grade the AI has obtained and give you the quality numbers.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FRJ6MhdaqmF2ALiFhdfts%2Fimage.png?alt=media&#x26;token=7ee833ce-e50e-444a-8f86-33a86dddce47" alt=""><figcaption></figcaption></figure>

## Channel Usage

This dashboard displays the AI agent’s activity across different communication channels, showing how many interactions have occurred via email, SMS, live chat, API, voice calls, and Copilot.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FcAxoakY8S0Eew11J4v0I%2Fimage.png?alt=media&#x26;token=3ea66d6f-4c0a-4e35-afad-4433da4b11a2" alt=""><figcaption></figcaption></figure>

## Resource Usage

This dashboard keeps track of the Tokens used by the AI and Call Minutes.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2F9oKb8c0E5xqnkNF5UWWH%2Fimage.png?alt=media&#x26;token=39d03667-b961-47bd-b7e3-5c2930dcf618" alt=""><figcaption></figcaption></figure>

## Engagement Metric

This dashboard keeps track of how many total unique users the AI has spoken to.<br>

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2Fy5oYeemwDM7seFijMsEV%2Fimage.png?alt=media&#x26;token=5da6beab-b439-473e-81b0-2edf94f1c3cf" alt=""><figcaption></figcaption></figure>

## [Agents Tab Full Showcase](https://www.youtube.com/watch?v=FE4Stzy5fTk)

{% embed url="<https://www.youtube.com/watch?v=FE4Stzy5fTk>" %}