# LaunchPad Users (Basic Information)

## Basic User Information

In Basic User Information you'll find **Date Created, First Name, Last Name, User ID, Email, Phone Number and IP Address.**

<figure><img src="/files/EiffJfrSm536Zxpo5wW7" alt=""><figcaption></figcaption></figure>

Scrolling further down you will see how the AI reached out to the User. What Context the AI Used and through what Source.

<figure><img src="/files/gaWHFliomYpHQypOXNJe" alt=""><figcaption></figcaption></figure>

This section in basic user information allows you to define key user identifiers (like Fk ID and Fk User ID), set the user's preferred communication channel (such as email or SMS), and customize message content by including their first name or a signature. These preferences help personalize and route communications more effectively, ensuring messages are delivered in the most appropriate format for the user.

<figure><img src="/files/wrD9aPOY3hE8hUUj3KEW" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.raiaai.com/raia-cx/launch-pad/launchpad-users-basic-information.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.