Building an Autonomous AI Agent

Integrating raia AI Agents with n8n Workflows via API & Webhooks

🧭 Overview

You can connect raia AI Agents with n8n, a powerful low-code automation engine, to trigger and automate workflows based on CRM events, form submissions, or any business logic.

This integration allows you to:

• Trigger an AI conversation via API

• Have the agent engage via SMS, Email, or Voice

• Capture the output (transcript, score, summary)

• Send it back to n8n via Webhook for CRM updates or downstream automation

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🧠 Example: CRM → AI Agent → Prospect → CRM

Goal:

When a lead’s status is updated in your CRM, an n8n workflow sends lead details to a Sales AI Agent in raia. The AI agent:

1. Starts a conversation (via SMS, Email, or Voice)

2. Qualifies the lead

3. Scores and summarizes the interaction

4. Sends the results to an n8n webhook

5. n8n updates the lead record in your CRM

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🔗 Architecture Flow

CRM → (status change) → n8n Workflow #1
        ↓
  API call to raia → Start conversation
        ↓
   AI Agent handles chat via SMS/email/voice
        ↓
 Conversation ends → Summary + Score generated
        ↓
  raia sends to Webhook (n8n Workflow #2)
        ↓
  CRM updated with results

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⚙️ Step-by-Step Integration

🧱 Step 1: Create and Train the Agent

• Use Launch Pad to create a Sales Agent

• Train it on:

  • Qualification criteria

  • Product/service info

  • Rebuttal and objection handling

• Enable:

  • SMS / Email / Voice skills

  • Scoring Skill (auto-qualify)

  • Webhook Skill (post back to n8n)

  • Notification Skill (optional real-time alerts)

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🔐 Step 2: Start the Conversation via API

From your n8n workflow, send a POST request to raia:

Endpoint

POST https://api.raia2.com/external/conversations/start

Headers

Agent-Secret-Key: YOUR_API_KEY
Content-Type: application/json
Accept: */*

Payload Example

{
  "firstName": "John",
  "lastName": "Doe",
  "context": "Sales",
  "conversationContext": "Follow-Up",
  "source": "crm",
  "fkId": "lead-4567",
  "fkUserId": "rep-1234",
  "customData": {
    "campaign": "Q3 Promo",
    "industry": "ecommerce"
  },
  "channel": "sms",
  "email": "[email protected]",
  "emailSubject": "Let’s Connect",
  "emailIntroduction": "Hi John, just following up...",
  "includeSignatureInEmail": false,
  "phoneNumber": "[phone]",
  "resetConversation": false
}

📌 Set channel to "sms", "email", or "voice" depending on how you want the agent to reach out. 🔁 Use customData to pass any relevant CRM fields. 🧠 fkId and fkUserId let you correlate conversations with internal records.

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🌐 Step 3: Configure Webhook Skill in raia

In the agent’s Skills → Webhook:

• Set Webhook URL to an n8n Webhook Node

• Trigger: OnThreadEnd

• Payload includes:

  • Conversation transcript

  • Summary

  • Score

  • Contact metadata

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🔁 n8n Workflow #1: Trigger the Agent

Trigger:

• CRM event (webhook, polling, or integration node)

Steps:

1. Extract contact fields (name, phone, email)

2. Format payload for raia

3. Send HTTP POST to https://api.raia2.com/external/conversations/start

4. (Optional) Log status or notify Slack

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🔄 n8n Workflow #2: Receive & Handle AI Response

Trigger:

• Webhook Node receives POST from raia

Steps:

1. Parse JSON payload

2. Extract:

   • Score

   • Summary

   • Full transcript

3. Update CRM:

   • Set status = “Contacted” or “Qualified”

   • Log summary and transcript as notes

   • Tag or assign rep

4. (Optional) Alert team via email or Slack

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🧠 Example n8n Workflow Designs

Workflow #1: Trigger AI Agent

[CRM Trigger] → [Set Variables] → [HTTP Request to raia] → [Log or Notify]

Workflow #2: Handle AI Summary

[Webhook Trigger] → [Parse JSON] → [CRM Update] → [Notify Sales]

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🧰 Tools Involved

Component	Tool/Service
AI Agent Platform	raia (Launch Pad, Skills)
Workflow Engine	n8n
Messaging Channel	SMS, Email, or Voice
CRM Integration	Any (via n8n connectors)
Data Transfer	raia API + Webhook