Live Chat Skill
Setting up the Live Chat Skill in raiaAI’s Launch Pad involves a structured configuration process, broken into sections for content, customization, security, and design. Here's a step-by-step guide:
Live Chat Skill
The Live Chat Skill allows customers to instantly interact with your AI assistant directly from your website. You can fully customize how the chat window greets users, what options are displayed, and the overall look and behavior of the widget.
✨ Welcome & Predefined Options
These settings determine what users see when they first open the chat.
Welcome Screen Introduction
The first message displayed to users
Keep it friendly and actionable
Predefined Option 1–4
Button prompts users can tap to instantly begin a conversation
Use common FAQs or high-intent questions
Disclaimer
Displays a notice beneath chat options
Inform users that responses are AI-generated
Example Configuration
Welcome: “Hi there! How can I help you today?” Options: 1️⃣ Tell me more about your company 2️⃣ How do I sign up? 3️⃣ What can you help me with? Disclaimer: “This live chat is powered by AI and may occasionally make mistakes.”
🔗 Links
You can add quick-access links to resources such as:
FAQs
Help Center
Pricing or Signup pages
Documentation
These appear inside the chat, giving users faster resolutions with fewer messages.
✅ You can add multiple links ✅ Headers can be added for authenticated webhooks
🎨 Design Customization
Brand the chat experience to match your product.
Primary Color / HEX Code
Sets the accent color throughout the chat UI
Chat Icon Image
Your logo or mascot (auto-cropped into a circle)
Tip: Use a high-contrast color to improve button visibility.
⚙️ Chat Configuration
Default Page
Choose what page opens when chat launches (Home, Chat, Voice Chat)
Automatic Open Chat
Automatically pops open chat after visitors arrive
Auto Open Delay
Time delay before opening (seconds)
Voice Chat Enabled
Enables microphone interaction
Streaming Chat Enabled
Messages stream in real-time
Reasoning Label
Custom “thinking…” message displayed while AI processes
Message Length Limit
Cap on user message size (default: 3000 chars)
Reasoning Details Enabled
Display reasoning details to the user (usually OFF for production)
Voice Chat Subtitles Enabled
Display live subtitles during voice conversations
Citation Enabled
Show citations for sourced information
File Upload Enabled
Allow users to upload files in chat
Use Current Page Text
Sends page context to the AI for smarter responses
🕔 Operational Hours
Configure when the AI chat is available.
Limit Chat Hours
Restrict availability by time & days (e.g., business hours)
Outside hours → Chat can be disabled or show an offline message.
🧑💻 User Information Rules
Required User Information
Ask for contact details before chat begins (e.g. Name, Email)
Useful for lead generation or support ticketing workflows.
🔐 Live Chat Restrictions
The Live Chat Restrictions settings help ensure that only permitted users can access the chat and that you remain compliant with local regulations.
✅ IP Whitelist
Purpose: Restrict chat access to specific IP addresses for higher security environments.
Enter IP Address
Add one or more allowed IP addresses
IP Address List
Shows all IPs currently whitelisted
🔒 Use Cases:
Internal company-only chat access
High-security workflows
Preventing spambots and unwanted traffic
If no IPs are added, the chat remains accessible to all users globally.
🌍 Geographic Restrictions
Purpose: Limit chat access to selected countries based on compliance, licensing, or support availability.
Restrict by Country
Select one or more countries to allow or block
✅ Helps ensure:
Local regulatory compliance (e.g., GDPR, region-specific laws)
Proper routing and language handling
Controlled market access
Users outside allowed regions will not be able to open or use the live chat.
🛡️ Security Best Practices
To maintain secure and trustworthy interactions:
Enable IP restrictions for internal systems
Prevents unauthorized access
Use geographic filtering when legally required
Avoids compliance violations
Regularly audit allowed IPs and regions
Keeps the access list up-to-date
Pair with Auditor Skill
Adds automated monitoring for risky content
✅ Summary of Capabilities
✔ Fully customizable greetings & FAQs ✔ Real-time voice and text chat options ✔ Branding via color & icon uploads ✔ Operational hour controls ✔ Optional user info collection ✔ Optional citation & file support ✔ Web-friendly automation with links
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