Chat
Externally facing Live Chat Experience for embedding on websites.
Live Chat with raia is one of the core communication skills available to any AI Agent built on the raia platform.
Chat is an app that is part of the raia cX Suite.
🔧 Setup and Customization
Live Chat is enabled by default as a basic skill on every new agent and can be configured during the agent creation process within the Launch Pad wizard. Users can:
Set a Welcome Message and introduction text
Define predefined replies and a disclaimer
Customize the chat widget’s appearance (color, icon, branding)
Add custom links to support content or CTAs
Restrict access by IP or geography
A live preview shows how the chat will look and behave in real-time, so users can test interactions before deploying.
💬 Live Chat Experience for End Users
Once deployed:
The Live Chat widget appears on websites or portals.
Users can interact with the AI Agent in a real-time chat interface.
Conversations happen asynchronously or in real-time and are recorded in threads for auditing and improvement.
Live Chat supports public and anonymous access, meaning end users can start chatting without logging in.
👥 Roles and Oversight
Admins can view and manage all live chat threads in Copilot, raia’s interface for monitoring, training, and interacting with AI Agents.
Admins and authorized users can take over live conversations in real-time using "human-in-the-loop" mode.
Conversations are scored (1-10) to track interaction quality and effectiveness.
🧠 Training and Feedback
Every live chat conversation can be rated by users or admins.
Feedback (thumbs up/down, suggested responses) can be submitted via CoPilot, enabling rapid iteration and continuous training.
🔐 Security and Control
Live Chat is hosted on SOC2-compliant infrastructure.
Organizations can control access to agents and chats using permissions (Admin, Authenticated User, Public User).
Detailed logs and conversation history are stored and searchable.
Last updated