This appendix provides a library of the most common and highest-impact use cases for Agentic AI within a Vertical Market Software (VMS) business. Use this as a starting point for identifying opportunities within your own organization.
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Use Case
Purpose
1
Tier 1/2 Support (CSR)
Handle initial customer inquiries, resolve common issues, escalate when necessary
2
Tier 3 Support (Debugging)
Assist with debugging complex technical issues using source code analysis
3
Code Agent
Comprehensive development assistant with deep codebase and database understanding
4
Sales (SDR) Agent
Automate lead qualification and initial outreach
5
Legal (Contract Review)
Review legal documents, identify risks, compare against standard templates
6
Internal Training
Centralized training resource for sales, support, and development teams
