Solution Selling

Selling the Support Agent Solution

Use Case Identification:

The Support Agent is ideal for companies experiencing:

• High support ticket volume

• Slow response times

• Repetitive questions

• After-hours support needs

• Knowledge scattered across multiple systems

Value Proposition Script:

"Based on what you've shared about your support challenges, I think a Support Agent could be transformative for your business. Let me walk you through how this would work specifically for your situation.

We'd start by connecting to your existing systems—Zendesk, your knowledge base, maybe some internal documentation. The agent learns from all of this content and becomes like your most knowledgeable support representative, available 24/7.

Here's the four-stage deployment we'd follow:

Stage 1 - Data Onboarding: We connect to your systems, import your documentation, and train the agent on your specific knowledge base. This typically takes 1-2 weeks.

Stage 2 - Internal Pilot: We deploy the agent internally so your support team can use it to find answers faster. This helps us refine the agent's performance based on real usage.

Stage 3 - Optimization: We test the agent against real scenarios, plug any knowledge gaps, and ensure it meets your accuracy standards.

Stage 4 - External Deployment: We launch the agent on your website where it can handle customer inquiries 24/7, escalating complex issues to your human team.

The results we typically see are response times dropping from hours to seconds, 50%+ ticket deflection, and cost per resolution that's about 20x lower than human agents."

Addressing Common Concerns:

Integration Complexity: "We have pre-built connectors for most common systems, and our team handles the technical setup. You don't need to worry about the complexity—we make it seamless."

Accuracy Concerns: "Accuracy is critical, which is why we use a multi-layered approach: careful data structuring, metadata enrichment, and human-in-the-loop feedback during the pilot phase. We don't go live until the agent meets your accuracy standards."

Security Questions: "Each agent has its own isolated data environment. Your support data stays completely separate from any other customer's data, and you control exactly what the agent can access."

Selling the Sales Agent Solution

Use Case Identification:

The Sales Agent is perfect for companies with:

• High-volume lead generation needs

• Inconsistent follow-up processes

• Manual qualification workflows

• Need for 24/7 lead response

• Sales team spending too much time on administrative tasks

Value Proposition Script:

"From what you've described about your sales process, a Sales Agent could significantly impact your revenue. Here's how it would work for your specific situation:

The agent would handle the initial qualification of every lead that comes in—whether from your website, trade shows, or marketing campaigns. Instead of leads sitting in a queue, they get instant, intelligent responses that qualify their needs and schedule appropriate follow-ups.

For qualified leads, the agent can:

• Send personalized follow-up sequences

• Schedule meetings with your sales team

• Provide relevant case studies and resources

• Nurture leads until they're ready to buy

For your sales team, this means they spend their time on qualified prospects who are ready to have real sales conversations, rather than chasing down leads or doing manual follow-up.

The typical results we see are 30-50% faster lead response times, 20-30% higher conversion rates, and sales reps spending 60-70% more time actually selling instead of on administrative tasks."

Selling to Vertical Markets

Healthcare-Specific Messaging:

"In healthcare, communication accuracy and compliance are critical. Our agents are designed with healthcare-specific guardrails and can be configured to meet HIPAA requirements. We've helped healthcare organizations provide 24/7 patient support, assist providers with clinical questions, and ensure consistent communication across all patient touchpoints."

Financial Services Messaging:

"Financial services is all about trust and timely communication. Our agents can handle high-volume prospecting for insurance, mortgage, and investment products while maintaining compliance with financial regulations. We've helped firms increase their outreach capacity by 10x while ensuring every interaction is compliant and on-brand."

Software Company Messaging:

"Software companies have unique challenges—complex products, technical documentation, and customers who need both business and technical support. Our agents excel at this because they can understand technical concepts and provide accurate, contextual answers from your documentation, APIs, and knowledge base."