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raia Control · Section

Engagement & Scoring

Track conversation engagement and configure scoring.

Engagement & Scoring tracks how deeply each contact interacts with a mission. Scores roll up to the mission and to the contact, surfacing high-intent leads.

In this section

  • Configure the scoring rubric per mission.
  • Set thresholds that trigger handoff to a human seller.
  • Export scored contacts to your CRM via webhook.