Security & Compliance

Operate raia safely

Access control, auditing, and PII handling.

Security in raia cX

How raia cX protects agents, conversations, and customer data across every layer.

Granular roles separate builders, operators, and admins so each user can only change what they own.

Multi-factor authentication and secure invite flows protect every account in your organization.

Real-time monitoring detects PII exposure, prompt injection, and custom policy violations before they reach customers.

Immutable logs, configurable retention, and compliance-ready controls keep conversation data auditable and protected.

MFA, three-tier RBAC, advanced security toggles, and Live Chat security keys with geographic restrictions.

Real-time PII, hack, and custom auditors plus the Escalation Skill and Copilot takeover workflow.

Immutable activity and conversation logs, retention controls, and SOC 2 / GDPR / HIPAA posture.

Step-by-step guide for new users joining a raia org via invite — sign up, verify phone, and enable TOTP authenticator MFA.

View certifications, compliance posture, and security documentation on raiaai.com.

Found a vulnerability or security concern? Email our security team directly.