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Product Documentation

Reference for every product in the raia suite

raia cX is the core platform — Launch Pad, Copilot, Chat, and the Skills library. Command and Control are standalone products that integrate with the agents you build in cX.

Core

raia cX

Interactive Tutorial

raia cX — Interactive Tutorial

A guided walkthrough for cX administrators: setting up your account, configuring channels, building agents, and launching your first customer experience.

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Core platform

raia cX

The core agent platform: Launch Pad for building agents, Copilot for human oversight, Chat for customer-facing deployment, and the Skills library that powers every channel.

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Human oversight & testing

raia Copilot

Unified omnichannel view, Admin Mode, human takeover, simulation, and the feedback system.

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Customer engagement

raia Chat

Live Chat skill, SDK and iframe embeds, security keys, and multi-channel setup.

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Deep dive

Launch Pad

Tab-by-tab walkthrough of where you build, train, configure, and deploy every agent — Info, Skills, Train, Usage, Security, Launch, Report.

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Skills library

raia Skills Directory

Every modular capability you can attach to an agent — communication channels, integrations, knowledge, and security.

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Access control

Roles & Permissions

The full cX access model — organization roles, agent roles, agent visibility, and how the two grants combine.

Open access model

Human in the loop

Human in the Loop

How Copilot and Chat hand off between agents and humans — escalation, human takeover, and supervised responses.

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Integrates with cX

raia Command

The document intelligence and knowledge platform — projects, data rooms, AI workflows, connectors, and agent training.

Interactive Tutorial

raia Command — Interactive Tutorial

A guided, hands-on walkthrough of the Command workspace: uploading documents, organizing projects, running AI workflows, and sending knowledge to your agents.

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Data & knowledge management — integrates with cX

raia Command

A standalone product that plugs into raia cX agents. Manages the knowledge lifecycle: ingest documents, train vector stores, run connectors, and operate the MCP server.

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Command · Reference

Connectors Directory

Every connector available in raia Command — knowledge bases, CRMs, engineering tools, meetings, MCP bridges, and custom endpoints.

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Integrates with cX

raia Control

These products are separate from cX. They plug into agents built in cX when you need a dedicated knowledge or outbound layer.

Outbound campaigns — integrates with cX

raia Control

A standalone outbound product that runs proactive missions against agents built in cX. Command Deck, contact management, missions, scoring, and campaign reporting.

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