Product Documentation

Reference for every product in the raia suite

raia cX is the core platform — Launch Pad, Copilot, Chat, and the Skills library. Command and Control are standalone products that integrate with the agents you build in cX.

Core

raia cX

Interactive Tutorial

raia cX — Interactive Tutorial

A guided walkthrough for cX administrators: setting up your account, configuring channels, building agents, and launching your first customer experience.

Start the tutorial

Core platform

raia cX

The core agent platform: Launch Pad for building agents, Copilot for human oversight, Chat for customer-facing deployment, and the Skills library that powers every channel.

Open docs

Human oversight & testing

raia Copilot

Unified omnichannel view, Admin Mode, human takeover, simulation, and the feedback system.

Open docs

Customer engagement

raia Chat

Live Chat skill, SDK and iframe embeds, security keys, and multi-channel setup.

Open docs

Deep dive

Launch Pad

Tab-by-tab walkthrough of where you build, train, configure, and deploy every agent — Info, Skills, Train, Usage, Security, Launch, Report.

Open deep dive

Skills library

raia Skills Directory

Every modular capability you can attach to an agent — communication channels, integrations, knowledge, and security.

Open directory

Access control

Roles & Permissions

The full cX access model — organization roles, agent roles, agent visibility, and how the two grants combine.

Open access model

Human in the loop

Human in the Loop

How Copilot and Chat hand off between agents and humans — escalation, human takeover, and supervised responses.

Open guide

raia cX · Organization setup

LLM Models

Control which AI models your organization can use, assign models to agents, and manage changes safely.

Open LLM Models docs

raia cX · Reference

Models & Pricing

Every model available to raia agents, with input and output pricing per 1M tokens and context windows, refreshed daily.

Browse models

Integrates with cX

raia Command

The document intelligence and knowledge platform — projects, data rooms, Loops, AI workflows, connectors, and agent training.

Interactive Tutorial

raia Command — Interactive Tutorial

A guided, hands-on walkthrough of the Command workspace: uploading documents, organizing projects, running AI workflows, and sending knowledge to your agents.

Start the tutorial

Data & knowledge management — integrates with cX

raia Command

A standalone knowledge and workflow product that connects to raia cX agents. Manage documents, structured Tables, integrations, reusable Loops, agent access, and reporting in one governed workspace.

Open docs

Command · Feature

Loops

Reusable AI workflows with agent steps, approvals, triggers, safety limits, and completion reports.

Open Loops docs

Command · Reference

Connectors Directory

Every connector available in raia Command — knowledge bases, CRMs, engineering tools, meetings, MCP bridges, and custom endpoints.

Open directory

Integrates with cX

raia Control

These products are separate from cX. They plug into agents built in cX when you need a dedicated knowledge or outbound layer.

Outbound campaigns — integrates with cX

raia Control

A standalone outbound product that runs proactive missions against agents built in cX. Command Deck, contact management, missions, scoring, and campaign reporting.

Open docs