What raia cX gives you
- The core agent platform: Launch Pad, Copilot, Chat, and the Skills library.
- One agent definition that runs consistently across every customer channel.
- Human oversight built in — every conversation is observable and overridable.
- Optional add-on products (Command, Control) plug in when you need them.
What's inside raia cX
raia cX is the core platform. Everything you need to build, supervise, and deploy an AI agent lives inside it. An agent built once retains its instructions, knowledge, and skills across every channel it's deployed to.
Module 01
Launch Pad
The builder. Create agents, write instructions, upload knowledge, and toggle skills on or off.
Primary userFunctional Expert, Admin
Module 02
raia Copilot
Human-in-the-loop oversight. Monitor live conversations, take over chats, score responses, and give training feedback.
Primary userAgent User
Module 03
raia Chat
The customer-facing surface. Deploy agents to a website widget, SMS, email, or voice.
Primary userEnd Customer
Module 04
Skills Library
The modular capability layer every agent draws from — communication channels, integrations, knowledge, and security.
Primary userFunctional Expert
Products that integrate with cX
Command and Control are separate products. They aren't part of cX — they're standalone tools that connect to the agents you build in cX when you need them.
Key Platform Capabilities
No-Code Deployment
Build and deploy agents without writing code — accessible to business domain experts.
Unified Skills Layer
One Skills library powers every channel, so behaviour and integrations stay consistent across web, SMS, email, and voice.
Human-Aligned AI
Built-in oversight in Copilot means operators can always step in, monitor, and correct agent behavior.
Enterprise Security
Designed for regulated industries with RBAC, PII auditing, and secure OAuth integrations.
Usage Limits & Resource Consumption
Cap tokens, SMS, emails, and voice minutes at organization, agent, and user levels to prevent unexpected costs.
Where to start
If you are building an agent
Start in Launch Pad — define purpose, upload training data, and toggle skills. See the Launch Pad deep dive for a tab-by-tab walkthrough.
If you are monitoring live agents
Start in raia Copilot — watch live conversations, intervene, and score performance.
If you are deploying to customers
Configure raia Chat for the web widget, SMS, email, or voice channels.
If you are extending agent capabilities
Browse the Skills Directory to see every modular capability you can attach. Skills Directory
Related Training Paths
Path
Functional Expert
Plan, build, and train an agent from scratch.
Path
Agent User
Work alongside live agents, give feedback, run campaigns.
Path
Integration Specialist
Secure the platform and connect it to your stack.
Note
cX is the core. Command and Control are separate products that integrate with the agents you build here.