What raia Copilot gives you
- An omnichannel inbox for every live conversation — chat, SMS, email, voice.
- Seamless human takeover without dropping conversation context.
- Admin Mode: the agent's retrieval, reasoning, and skill calls exposed.
- A structured feedback loop that retrains the agent over time.
The Copilot Interface
Copilot looks and feels like a modern team inbox, but it is built specifically for human-AI collaboration.
Omnichannel Inbox
A unified view of every conversation across Live Chat, SMS, Email, and Voice. If the agent is talking to someone, it shows up here.
Live Conversation View
Read along in real time. If the agent gets stuck or the customer requests a human, click Take Over to instantly pause the AI and step in.
Admin Mode
The most powerful debugging tool in the platform. Admin Mode pulls back the curtain on the AI to show you exactly:
- Knowledge retrieved: which documents the agent looked at to formulate its answer.
- Agent reasoning: the step-by-step logic the agent used to decide what to say.
- Skills used: which functions or webhooks were triggered during the conversation.
Key Features & Workflows
| Feature | Description | Best for |
|---|---|---|
| Human Takeover | Step into a live conversation seamlessly. The customer experiences a smooth transition from AI to human. | Complex escalations or sensitive customer issues. |
| Feedback Loop | Thumbs up/down, notes, and 'Suggested Replacement' for how the agent should have answered. | Continuously training the agent for accuracy and tone. |
| Simulations | Run test conversations in a safe sandbox before deploying an agent to production. | Verifying behavior after updating instructions or knowledge. |
| Escalation Triggers | Automatically alert humans when a conversation hits certain criteria (e.g. negative sentiment). | Proactive QA and risk mitigation. |
How to Get Started
- 01
Open Copilot
Access Copilot from your raia dashboard.
- 02
Select an Agent
Choose which agent's conversations you want to monitor.
- 03
Turn on Admin Mode
Toggle Admin Mode to see the reasoning and retrieval data behind every message.
- 04
Run a Simulation
Before monitoring live traffic, run a few test scripts to verify the agent's behavior.
Related Training
Path
Agent User
Work alongside agents, manage the feedback loop, handle live escalations.
Module
Testing with Copilot
Use Copilot as a quality control layer before launching an agent.
Tip
Train your team to keep Admin Mode on for the first month after launch — it dramatically shortens the time from "weird answer" to "root cause."