Security in raia Live Chat covers how conversations, user data, and embedded widgets are protected — from transport encryption and authentication to access controls and data retention.
In this section
- Understand how Live Chat traffic and stored conversations are secured.
- Configure authentication, allowed origins, and access controls for the widget.
- Apply data retention and privacy settings that match your compliance needs.
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What's inside
- 01
Transport & storage
TLS in transit and encryption at rest for every conversation and attachment.
- 02
Authentication & access
Signed user context, allowed origins, and per-widget access rules.
- 03
Privacy & retention
Data retention windows, redaction, and controls that align with your compliance posture.
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Video overview
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