Live Conversation View is the focused workspace for a single active thread. It shows the full message history, real-time customer context, the skills the agent called, and every action an operator can take while the agent is still running.
In this section
- Open a conversation from the inbox, an escalation alert, or a notification.
- Reply as the agent, as a named human operator, or hand the thread back to the agent.
- Read skill call traces and retrieval sources inline to understand why the agent answered the way it did.
- Attach training feedback to a specific turn so the next training cycle picks it up.
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Video overview
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