Conversation Elements are the building blocks of every Live Chat interaction: user messages, agent replies, quick-reply buttons, rich cards, and input widgets. This walkthrough shows how they render and how to configure them.
In this section
- Recognize the core message and input elements in a chat thread.
- Configure quick replies, cards, and suggestion chips.
- Preview how rich elements appear to end users before going live.
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What's inside
- 01
Messages
Text, markdown, and structured replies from both the user and the agent.
- 02
Interactive elements
Quick-reply buttons, action cards, and form inputs that guide the conversation.
- 03
Input modes
Text, voice, and file attachments that end users can send.
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Video overview
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