In Chat Buttons turn plain text replies into actionable choices. This walkthrough covers the button types you can add to a Live Chat conversation, how they render for end users, and where to configure them.
In this section
- Choose the right button type for each conversational goal.
- Configure labels, payloads, and styling from the Live Chat settings.
- Preview button behavior before publishing to end users.
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What's inside
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Quick replies
One-tap suggestions that keep the conversation moving without typing.
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Action buttons
Buttons that trigger URLs, open forms, or hand off to a human agent.
- 03
Carousel and list options
Scrollable cards with images, titles, and multiple choices.
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Video overview
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