Chat Capabilities are the built-in features your Live Chat agent can use inside a conversation — file uploads, rich media, actions, and integrations. This walkthrough shows what is available and how to enable each capability.
In this section
- Understand which capabilities ship out of the box with raia Live Chat.
- Enable and configure capabilities from the Live Chat settings.
- Preview how each capability appears to end users.
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What's inside
- 01
Media and files
Image, document, and file exchange between the user and the agent.
- 02
Actions
Trigger URLs, forms, and handoffs directly from the chat thread.
- 03
Integrations
Skills and connectors that extend what the agent can do inside a conversation.
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Video overview
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