Pre-Chat & Availability controls what happens before a conversation begins — the pre-chat form your users complete and the availability rules that decide when the widget is live.
In this section
- Design a pre-chat form that collects the right context without adding friction.
- Set availability windows, holidays, and away-message behavior.
- Route conversations differently based on availability state.
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What's inside
- 01
Pre-chat form
Fields, validation, and consent prompts shown before the conversation starts.
- 02
Availability schedule
Business hours, timezones, holidays, and per-channel overrides.
- 03
Away behavior
What users see and how conversations are captured when you are offline.
02
Video overview
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