Global Search & Admin Controls give operators a fast way to find any conversation across every channel and agent, and give admins the org-level controls that keep Copilot healthy.
In this section
- Search conversations across channels, agents, contacts, and time ranges.
- Combine search operators and filters to isolate a single thread quickly.
- Use admin controls to manage who can access Copilot and what they can do.
- Export search results for audits and incident reviews.
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Video overview
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