Copilot Skill Settings control how the Copilot Skill behaves for each agent — which channels it monitors, when it alerts a human, and what an operator is allowed to do once they open a conversation. The skill is enabled per agent from the Skills tab in Launch Pad.
In this section
- Enable and scope the Copilot Skill on any agent that needs human oversight.
- Configure monitoring, notification, and takeover behavior.
- Align Copilot settings with the Escalation, Auditor, and Notifications Skills so handoffs are consistent.
- Verify the configuration with a test conversation before going live.
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Video overview
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