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Tab 07 · Performance metrics

Report Tab

Analytics to help you evaluate your agent's performance and identify areas for improvement.

Primary userAgent User, Admin

01

What's inside

  • 01

    Date Range filter — filter metrics by timeframe (defaults to the current month).

  • 02

    Conversation Quality — user satisfaction scores, resolution rates, fallback occurrences.

  • 03

    Resources Usage — detailed token and compute consumption breakdown.

  • 04

    Engagement Metrics — user retention, session length, and interaction frequency.

  • 05

    Channel Usage — compare activity across deployed channels (e.g., Web vs. SMS).

  • 06

    CSV Export — download raw reporting data for external analysis.