How it works
The Memory skill allows your agent to remember facts, preferences, and context about a specific user across multiple separate conversation threads, creating a highly personalized experience over time.
Key features
Cross-Thread Recall
Remember user details from one conversation and apply them in the next.
Automatic Extraction
Identifies and stores relevant user facts (e.g., 'I use a Mac', 'account #12345').
User-Scoped Storage
Memories are strictly isolated to the specific user ID for privacy.
How to configure it
- 01
Enable the Memory skill in Launch Pad.
- 02
Ensure a consistent User ID via SET_USER in Live Chat, or a consistent phone/email on other channels.
- 03
Optionally instruct the agent on what types of information to prioritize remembering.
Frequently asked questions
How does the agent decide what to remember?
The LLM evaluates the conversation and extracts factual statements the user makes about themselves or their preferences.
Can a user ask the agent to forget something?
Yes — if a user explicitly asks the agent to forget a fact, it can remove that fact from the user's memory profile.