# Agent Live Chat

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2Fe8irLCzJ5lyEbxMwqAFF%2Fimage.png?alt=media&#x26;token=a2db603d-b0db-43b1-8426-fe5544f4ee91" alt=""><figcaption></figcaption></figure>

## Live Chat Introduction

You are able to setup a custom Live Chat introduction to greet the user with.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FK7HIVecqip3NljyBkbrE%2Fimage.png?alt=media&#x26;token=3c691570-34ef-4bda-9933-4c85cdcefca2" alt=""><figcaption></figcaption></figure>

## Live Chat Predefined Options

You are able to setup predefined questions for the user to choose when first interacting with the AI Agent.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FwdsvBwpUbe4Pxj3NNL4x%2Fimage.png?alt=media&#x26;token=c9e1f4e4-00e4-47b7-8172-3c25de3367b1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FkGQlX5NKGhi8HkJrVvJN%2Fimage.png?alt=media&#x26;token=b1666e3a-0968-4f02-9d1a-6033ed3323af" alt=""><figcaption></figcaption></figure>

## Live Chat Disclaimer

You are able to setup a custom disclaimer for the user to read before interacting with AI Agent.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FepdbL8OYhvuKkhxQnsjY%2Fimage.png?alt=media&#x26;token=0b1c3548-9403-4b78-880e-610e00c0455e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FHinlAJuoQXlWwnKsfc6O%2Fimage.png?alt=media&#x26;token=e562034c-c654-4c60-906d-697bb5d05354" alt=""><figcaption></figcaption></figure>

## Live Chat Custom Links

You are able to add a custom link to your Live Chat Agent that could lead to whatever website you desire

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2Fxg9jnfV5ocrpoFkBcda6%2Fimage.png?alt=media&#x26;token=54252180-c96e-4b04-90af-6274ceb69b88" alt=""><figcaption></figcaption></figure>

<div align="center"><figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2F0NVy1sVY8LXJVMZlD8Vs%2Fimage.png?alt=media&#x26;token=07ac9df5-e9e3-4b15-bfd9-9b126ec81efb" alt="" width="295"><figcaption></figcaption></figure> <figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FtgxVd7WuJO8WA8BmcPcj%2Fimage.png?alt=media&#x26;token=7dd3ccca-8cde-406e-bef3-ad614678e49d" alt="" width="280"><figcaption></figcaption></figure></div>

## Live Chat Design

You are able to change the design of the AI. This means you can change It's color and Icon

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FJtJB9IbGoaXXzZTAL9AB%2Fimage.png?alt=media&#x26;token=a9988c2e-c2ec-4ab8-871d-e123514c2b2f" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FRYvDYCTKBDFbWuy8EdZw%2Fimage.png?alt=media&#x26;token=439b1df9-3a86-47f3-9d02-580299a15a96" alt="" width="283"><figcaption></figcaption></figure>

## Live Chat History Logs

The live chat menu includes a **Recent Chats** section, allowing users to quickly access their previous conversations without leaving the chat interface. Each entry displays the conversation title (or first message) along with a timestamp for when it was created.&#x20;

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FdsyelB5OauZJU7bGZl9g%2Fimage.png?alt=media&#x26;token=a7ecb9ff-908e-4e21-98bc-8b9cd06c8e03" alt="" width="329"><figcaption></figcaption></figure>

This enhancement makes it easy to reference past discussions, continue an unfinished conversation, or review earlier information all within the same live chat window. It streamlines navigation, reduces the need to switch between different pages, and helps maintain context when following up on earlier inquiries.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FK2FCL2nOH9uG3sbGF4rW%2Fimage.png?alt=media&#x26;token=e8817abc-7c3f-4dc5-a490-d6c20ae5a176" alt="" width="329"><figcaption></figcaption></figure>

## Live Chat Default Page Options

This setting allows you to choose which page—Home, Chat, or Voice Chat—will appear first when a user opens the chat window. It helps guide the user experience by directing them to the most relevant interaction type for your AI agent.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FIRgj8NiSYz43XLvaSVw0%2Fimage.png?alt=media&#x26;token=d6fd8ba9-f4a9-4941-8b5b-5e91027b745b" alt=""><figcaption></figcaption></figure>

## Live Chat Automatic Chat Open

This setting controls whether the chat window opens automatically when a user visits your site, helping to proactively engage visitors or wait for them to initiate conversation.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2F6oKXn5ZBSfpbm7QJ7EK6%2Fimage.png?alt=media&#x26;token=ba34c8c6-7c05-4a9a-924e-75e9a214fc69" alt=""><figcaption></figcaption></figure>

## Live Chat Voice Chat Enabler

This setting determines whether users can communicate with the AI agent through voice chat, adding a more interactive and conversational experience.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FXyMv21ArcG5ekwPnrZX9%2Fimage.png?alt=media&#x26;token=a3aa03af-8fcd-4571-9064-a77431980490" alt=""><figcaption></figcaption></figure>

## Live Chat Voice Chat Subtitle Enabler

This setting controls whether subtitles are shown during voice chat, providing a written transcript of the AI's spoken responses for accessibility and clarity.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FyXcOg6x3saHCBzS2OVQa%2Fimage.png?alt=media&#x26;token=d54fc4bb-f627-4f84-8727-0f06844d1549" alt=""><figcaption></figcaption></figure>

## Live Chat Citation Enabler

This setting determines whether the AI includes source citations in its responses, helping users verify the information and build trust.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FFVZZQviGfrWQhsW5EACY%2Fimage.png?alt=media&#x26;token=a2ea2622-9885-44b2-860f-0c2f0cd185fa" alt=""><figcaption></figcaption></figure>

## Live Chat Use Current Page Text Enabler

This setting controls whether the AI can read and use the text content from the current webpage to provide more relevant and contextual responses.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FLz2yyMlJRwuugkV5NOjS%2Fimage.png?alt=media&#x26;token=6e73d4ff-3912-40ce-9ec5-e3deac03e2d2" alt=""><figcaption></figcaption></figure>

## Live Chat IP Whitelisting

The IP Whitelist feature enhances chat security by allowing only users from specified IP addresses to access the system, helping prevent unauthorized access and reduce spam or malicious activity.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FMFfTbTD7NaKbHQHc50Os%2Fimage.png?alt=media&#x26;token=4f4b86e6-8213-4340-a003-cb939b8e3e65" alt=""><figcaption></figcaption></figure>

## Live Chat Country Restriction

Geographic restrictions allow you to limit chat access based on country to comply with regional laws and improve support by routing users to teams familiar with local languages and customs.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2F7i4TB0wr65NgCVFLtYNP%2Fimage.png?alt=media&#x26;token=b3ae132a-9ecc-497a-ac07-211a72dfc724" alt=""><figcaption></figcaption></figure>