# Agent Scoring Skill

<figure><img src="/files/BDvTkxgRPykPYFwD9eOb" alt=""><figcaption></figcaption></figure>

## Ability to customize Scoring Prompt

The Conversation Scoring Skill allows the AI to rate interactions based on engagement and effectiveness, helping identify quality levels and areas for improvement through a standardized scoring system.

<figure><img src="/files/NU4f46sM9Xuq74KyYJ5N" alt=""><figcaption></figcaption></figure>

## Ability to customize Conversation Summary Prompt

This prompt guides the AI to generate a clear, objective summary of a conversation by highlighting key topics, engagement level, response clarity, and how well the user's needs were met.

<figure><img src="/files/w6fddziEyWeFrwP4PGeQ" alt=""><figcaption></figcaption></figure>

## [Agent Scoring Skill Video Tutorial](https://www.youtube.com/watch?v=qj-quHneNlg)

{% embed url="<https://www.youtube.com/watch?v=qj-quHneNlg>" %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.raiaai.com/raia-cx/agent-skills/agent-scoring-skill.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.