Command · Support & CRM
Freshdesk
Import knowledge base articles and tickets from Freshdesk.
ImportAuth: API key
How it works
Freshdesk authenticates with a per-user API key. Command imports solution articles and tickets into a project folder.
01
Before you start
- A Freshdesk account with agent access
- Your Freshdesk domain
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What you need to make the connection
| Field | Where to get it |
|---|---|
| API key | Freshdesk → profile picture → Profile settings → Your API Key (right column). |
| Domain | e.g. yourcompany.freshdesk.com. |
Credentials are stored encrypted in raia Command and are never shown again after saving. Rotate them at the provider if they are exposed.
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Setup steps
- 01
Copy your Freshdesk API key.
- 02
In raia Command, open Settings → Connectors, find the connector, and click Connect.
- 03
Enter the domain and API key.
- 04
Select solution categories and/or ticket filters.
- 05
Choose the destination project folder, run the first import, then set a sync schedule. Every run is recorded in Sync History.
04
Good to know
- The API key inherits the agent's permissions and role scope.
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