Command · Support & CRM
TeamSupport
Import tickets flagged as Knowledge Base from TeamSupport.
ImportAuth: API credentials
How it works
TeamSupport imports tickets flagged as Knowledge Base using API credentials issued in your TeamSupport account.
01
Before you start
- A TeamSupport account with API access enabled
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What you need to make the connection
| Field | Where to get it |
|---|---|
| Organization ID | TeamSupport → Admin → API → Organization ID. |
| API token / password | Same Admin → API page. |
Credentials are stored encrypted in raia Command and are never shown again after saving. Rotate them at the provider if they are exposed.
03
Setup steps
- 01
Enable API access and copy the credentials in TeamSupport.
- 02
In raia Command, open Settings → Connectors, find the connector, and click Connect.
- 03
Enter the organization ID and API token.
- 04
Choose the destination project folder, run the first import, then set a sync schedule. Every run is recorded in Sync History.
04
Good to know
- Only tickets marked as Knowledge Base are imported.
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