Command · Support & CRM
Zendesk
Import knowledge base articles and tickets from Zendesk.
How it works
Zendesk uses OAuth against your Zendesk subdomain. Command imports Help Center articles and tickets, and can expose a native MCP server so an agent can query Zendesk live.
Before you start
- A Zendesk instance and its subdomain
- A Zendesk admin who can approve the OAuth authorization
What you need to make the connection
| Field | Where to get it |
|---|---|
| Subdomain | The yourcompany part of yourcompany.zendesk.com. |
| OAuth authorization | Interactive — you sign in to Zendesk and approve read access. |
Credentials are stored encrypted in raia Command and are never shown again after saving. Rotate them at the provider if they are exposed.
Setup steps
- 01
In raia Command, open Settings → Connectors, find the connector, and click Connect.
- 02
Enter your Zendesk subdomain.
- 03
Complete the Zendesk OAuth sign-in and approve the requested scopes.
- 04
Choose whether to import Help Center articles, tickets, or both.
- 05
Choose the destination project folder, run the first import, then set a sync schedule. Every run is recorded in Sync History.