Command · Support & CRM
Salesforce
Import Service Cloud Knowledge articles, Accounts, and Cases into a project folder.
How it works
Salesforce uses a Connected App with OAuth. Command imports Service Cloud Knowledge articles, Accounts, and Cases, and can expose Salesforce as an MCP server.
Before you start
- A Salesforce org with Knowledge enabled (for article import)
- A Salesforce admin who can create a Connected App
What you need to make the connection
| Field | Where to get it |
|---|---|
| Consumer key (Client ID) | Setup → App Manager → your Connected App → View → Manage Consumer Details. |
| Consumer secret | Same Manage Consumer Details screen. |
| Callback URL | Paste the redirect URI shown in raia Command into the Connected App. |
| Login URL | https://login.salesforce.com or https://test.salesforce.com for sandboxes. |
Credentials are stored encrypted in raia Command and are never shown again after saving. Rotate them at the provider if they are exposed.
Setup steps
- 01
Create a Connected App with OAuth enabled and the api and refresh_token scopes.
- 02
Add raia's callback URL and save (allow a few minutes for propagation).
- 03
In raia Command, open Settings → Connectors, find the connector, and click Connect.
- 04
Enter the consumer key, secret, and login URL, then authorize.
- 05
Select the objects to import.
- 06
Choose the destination project folder, run the first import, then set a sync schedule. Every run is recorded in Sync History.
Good to know
- Sandbox orgs need the test.salesforce.com login URL, not login.salesforce.com.