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Tab 02 · Capabilities & channels

Skills Tab

Skills define what your agent can do beyond simple text generation. The Skills tab uses a two-column layout to manage these capabilities.

Primary userFunctional Expert

01

What's inside

  • 01

    Left column (Current Skills) — the skills currently enabled for the agent.

  • 02

    Right column (Available Skills) — a searchable, alphabetically sorted list of every skill you can add (Live Chat, SMS, Email, Webhooks, Functions, Calendar, and more).

  • 03

    Toggle a skill on to immediately make its capability available to the agent and its corresponding channel card on the Launch tab.